Terms of Use

1. Acceptance of Terms

By accessing and using the CareSphere website (caresphere.rw) and any services offered therein, you accept and agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, please discontinue use of our website and services immediately.

2. About CareSphere

CareSphere is a healthcare initiative operated by THRIVEWELL HEALTH ALLIANCE LTD, a company registered in Rwanda. CareSphere provides health education, telemedicine facilitation, community health programs, and digital health resources for underserved communities.

3. Not a Medical Emergency Service

The health information provided on this website is for general educational purposes only and does not constitute medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for medical concerns specific to your situation.

4. Use of Services

You agree to use CareSphere's website and services only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Use our services in any way that violates applicable Rwandan or international laws or regulations
• Provide false, misleading, or inaccurate information when using our services
• Attempt to gain unauthorized access to any part of our website or systems
• Use our platform to transmit harmful, offensive, or discriminatory content
• Copy, reproduce, or distribute CareSphere's content without prior written permission
• Use automated tools to scrape, crawl, or extract data from our website

5. Health Information Disclaimer

All health information, resources, and articles provided on the CareSphere website are for general educational purposes only. This information:

• Does not replace professional medical advice, diagnosis, or treatment
• Should not be used as the sole basis for health decisions
• May not be applicable to every individual's specific health situation
• Is accurate to the best of our knowledge but may not reflect the latest medical developments

CareSphere encourages all users to seek qualified medical advice for any health concerns and not to delay seeking professional care based on information found on this website.

6. Telemedicine Services

CareSphere facilitates access to telemedicine consultations with qualified healthcare professionals. By using these services, you acknowledge:

• Telemedicine has inherent limitations compared to in-person medical examination
• Healthcare professionals providing consultations are responsible for the advice given
• CareSphere acts as a facilitator and is not liable for the clinical decisions of independent healthcare professionals
• You must provide accurate and complete health information during consultations
• Telemedicine consultations do not replace the need for in-person care when clinically required

7. Intellectual Property

All content on this website — including text, images, logos, graphics, and design — is the property of CareSphere and THRIVEWELL HEALTH ALLIANCE LTD, unless otherwise stated. You may not reproduce, distribute, modify, or create derivative works without explicit written permission.

The CareSphere name, logo, and "THRIVEWELL HEALTH ALLIANCE LTD" are protected trademarks. Unauthorized use is strictly prohibited.

8. Third-Party Links

Our website may contain links to third-party websites for informational purposes. CareSphere is not responsible for the content, privacy practices, or accuracy of any third-party website. Links do not constitute endorsement.

9. Limitation of Liability

To the fullest extent permitted by law, CareSphere and THRIVEWELL HEALTH ALLIANCE LTD shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services, including but not limited to:

• Reliance on health information provided on this website
• Interruptions or errors in service availability
• Unauthorized access to your personal information despite reasonable security measures

10. Safeguarding & Child Protection

CareSphere is committed to the safety and wellbeing of all users, especially children and young people. Users under the age of 18 should use our services with parental or guardian consent. Any concerns regarding the safety or wellbeing of a child must be reported to CareSphere immediately at carespheretha@gmail.com.

11. Privacy

Your use of CareSphere's services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data practices.

12. Changes to Terms

CareSphere reserves the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after any changes constitutes your acceptance of the revised Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of Rwanda. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Rwanda.

14. Contact Us

For questions about these Terms of Use, please contact us:

• Email: carespheretha@gmail.com
• Phone: +250 790 916 548 / +250 794 619 237
• WhatsApp: +250 790 916 548
• Address: THRIVEWELL HEALTH ALLIANCE LTD, Kigali, Rwanda