Last Updated: January 2025 | Effective Date: January 2025
This policy applies to all services and programs operated by CareSphere, a program of THRIVEWELL HEALTH ALLIANCE LTD, Kigali, Rwanda.
1. Introduction
CareSphere, operated by THRIVEWELL HEALTH ALLIANCE LTD ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or participate in our community programs.
By accessing CareSphere's services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.
2. Information We Collect
We may collect the following types of information:
- Personal identification information: Name, email address, phone number, location, and other details you provide when contacting us or registering for programs.
- Health information: Information you voluntarily share when seeking health consultations, participating in programs, or completing health assessments. This is treated with the highest level of confidentiality.
- Usage data: Information about how you access and use our website, including IP address, browser type, pages visited, and time spent on our site.
- Communication data: Messages, inquiries, and correspondence you send to us through our contact form, email, or WhatsApp.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and improve our healthcare services and community programs
- To respond to your inquiries, requests, and consultations
- To send you health information, program updates, and relevant communications (with your consent)
- To monitor and analyze usage patterns to improve our website and services
- To comply with legal obligations and safeguarding requirements
- To conduct health research and program evaluation (using anonymized or aggregated data only)
4. Health Information & Confidentiality
CareSphere treats all health-related information with the utmost confidentiality. We are committed to:
- Never sharing your personal health information with third parties without your explicit, informed consent
- Using health data only for the purposes of providing care, improving services, or conducting anonymized research
- Storing health information securely and limiting access to authorized personnel only
- Complying with applicable Rwandan health data protection regulations and international best practices
5. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- Healthcare providers: When necessary to facilitate your consultation or referral, with your consent
- Partner organizations: For program delivery purposes, using only the minimum information necessary and under confidentiality agreements
- Legal requirements: When required by law, court order, or to protect the safety of individuals
- Service providers: With trusted third-party tools (such as Formspree for contact forms) that process data on our behalf under strict data processing agreements
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure. We encourage you to contact us immediately if you believe your information has been compromised.
7. Cookies & Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may limit some functionality of our website.
8. Children's Privacy
CareSphere provides services to youth and adolescents as part of our mission. For individuals under 18, we require consent from a parent or guardian before collecting personal information, unless the information is needed for immediate health safety or is required by applicable law. We take special care to protect the privacy and wellbeing of young users.
9. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal obligations
- Withdraw consent for communications or data processing at any time
- Lodge a complaint with the relevant Rwandan data protection authority
To exercise any of these rights, please contact us at carespheretha@gmail.com.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes your acceptance of the revised policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: